Symptom, cause, fix
| What you see | Usual cause | What to change |
|---|---|---|
| Face doesn't look like you | Side angle, face small in a full-length shot, beauty filter, sunglasses | Front-facing photo, face clearly visible, no filter; try Seedance 2.5 at 720p |
| Skin looks smooth or cartoon-like | Filtered or AI-edited selfie, dim light, heavy makeup filter | Unedited daylight photo straight from the camera |
| Legs bend oddly or feet slide | Fast movement during the chip and slide; legs hidden or crossed in the photo | Seedance 2.5 or 2.0 Pro; a photo with legs visible and standing upright |
| Two balls, or the ball jumps | Small object in fast motion, most common on Mini and at 480p | Seedance 2.5 or 2.0 Pro, 720p |
| The reference player's navy kit instead of your clothes | Tight face crop, so the model guesses the outfit | Photo showing your top, ideally to the knees |
| Two people blend into one | Group or couple photo | Crop to one person; make one video per person |
| Sharp file, blurry after posting | Platform re-encoding, screen recording, sending via a messenger first | Upload the downloaded MP4 directly; generate at 720p |
| Sound out of sync after posting | A second trending sound added on top in the app | Keep the original audio, or mute it if you add the in-app sound |
| Video ends before the goal | 5 s or 10 s length selected | Choose 15 s; only 15 s reaches the finish |
| "Photo not accepted", credits back | Seedance 2.5's review refused the photo (for example a child or an unclear subject) | A clear photo of an adult who agreed, or another model |
The photo checklist
Before spending credits, the photo should pass all six:
- One person, you or an adult who agreed to it.
- Facing the camera, both eyes visible, no sunglasses or mask.
- Even light: daylight or a bright room, no hard shadow across the face.
- Framed at least to the waist, better to the knees; not a face-only crop, not a tiny figure far away.
- No filter and no AI retouching.
- The original file, not a screenshot of a chat or a photo forwarded through a messenger.
Which model and resolution to try next
| Situation | Next try | 15 s cost |
|---|---|---|
| Testing whether a photo works at all | Seedance 2.0 Mini, 5 s, 480p | 6 credits (5 s) |
| Photo works, want the whole goal cheaply | Seedance 2.0 Mini, 15 s, 720p | 36 credits |
| Face or legs wrong on Mini | Seedance 2.5, 15 s, 720p | 195 credits |
| Need a sharp file for Shorts or Reels | Seedance 2.0 Pro, 15 s, 1080p | 324 credits |
| A different look from the same photo | MiniMax H3, 15 s, 720p | 86 credits |
Full table for every combination:
| Model | Resolution | 5 s | 10 s | 15 s (whole goal) |
|---|---|---|---|---|
| Seedance 2.0 Mini | 480p | 6(≈$0.30) | 12(≈$0.60) | 17(≈$0.85) |
| Seedance 2.0 Mini | 720p | 12(≈$0.60) | 24(≈$1.20) | 36(≈$1.80) |
| Seedance 2.0 Fast | 480p | 12(≈$0.60) | 24(≈$1.20) | 36(≈$1.80) |
| Seedance 2.0 Fast | 720p | 26(≈$1.30) | 52(≈$2.60) | 77(≈$3.85) |
| Seedance 2.0 Pro | 480p | 21(≈$1.05) | 41(≈$2.05) | 61(≈$3.05) |
| Seedance 2.0 Pro | 720p | 43(≈$2.15) | 86(≈$4.30) | 129(≈$6.45) |
| Seedance 2.0 Pro | 1080p | 108(≈$5.40) | 216(≈$10.80) | 324(≈$16.20) |
| Seedance 2.5 | 480p | 29(≈$1.45) | 58(≈$2.90) | 87(≈$4.35) |
| Seedance 2.5 | 720p | 65(≈$3.25) | 130(≈$6.50) | 195(≈$9.75) |
| Seedance 2.5 | 1080p | 161(≈$8.05) | 321(≈$16.05) | 481(≈$24.05) |
| MiniMax H3 | 720p | 29(≈$1.45) | 58(≈$2.90) | 86(≈$4.30) |
Prices are per finished video, not per second. USD amounts use the Studio pack's credit price; smaller packs cost a little more per credit.
Refunds
- Failed or refused videos: credits return automatically, and the reason is shown with the video.
- Finished videos you don't like: not refunded, because the model ran and produced the clip. Test new photos with a short Mini clip first.
- A finished video that is clearly broken (frozen frames, no sound, cut short): contact support from the site with the time you made it so we can look into it.
Questions
How do I stop the face looking like someone else?
Use a front-facing photo where the face fills roughly a quarter to a third of the frame, with even light and no beauty filter, sunglasses or heavy shadow. Side angles and tiny faces in full-length shots leave the model guessing. Seedance 2.5 and 720p keep the face closer than Mini at 480p.
Why do the legs and the ball look unnatural?
The chip, the touch and the slide are fast, overlapping movements, and every current video model struggles with feet and a small ball in motion. Seedance 2.5 or 2.0 Pro track them best; a photo where your legs are visible and not crossed also helps the model place them.
Why does my video look blurry after I upload it to TikTok?
The platform re-encodes every upload. A 480p file shrinks further, and screen-recorded or re-exported files lose detail twice. Generate at 720p, download the MP4 and upload that file directly, without passing it through another editor or messenger first.
Why do some viral versions look real while mine looks like a cartoon?
The model copies the look of your photo. Smoothing filters, AI-edited selfies, heavy makeup filters and dim indoor light produce a plastic, cartoon-like skin. A plain daylight phone photo, at 720p on Seedance 2.5, gets closer to the realistic remakes.
Will I get my credits back if I do not like the result?
No for a finished video you dislike; yes for a video that fails or a photo the review refuses, which are refunded automatically. That is why it is worth testing a new photo cheaply on Seedance 2.0 Mini (6 credits for 5 s) before paying for a longer clip.
More guides
- Make it on your phoneOzil goal AI online in any phone browser: one photo or a frame from a selfie video, a friend or partner with consent, then save the MP4 and post it.
- CapCut, Kling and Runway comparedOzil goal AI compared: one-photo sites, the CapCut template, Kling, Runway and Higgsfield prompting, and face-swap apps. Price, app, watermark, exact goal.
- Rights and posting rulesOzil goal AI and the rules: using a friend's photo, Özil's likeness, match footage copyright, whether it's a deepfake, AI labels and commercial use.
Put yourself in the goal
Upload one photo and get the whole 15-second Ozil goal as a vertical MP4 with the trend's sound.
Make my Ozil goal video